Roles for IT Professional


1. Systems Management

Information systems managers are responsible for the implementation of technology within an organisation and direct the work of systems and business analysts, developers, support specialists and other computer-related workers.
Standard responsibilities are likely to include:
•evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
•planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness;
•scheduling upgrades and security backups of hardware and software systems;
•researching and installing new systems;
•guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
•ensuring that software licensing laws are adhered to;
•providing secure access to the network for remote users;
•securing data from internal and external attack;
•offering users appropriate support and advice;
•managing crisis situations, which may involve complex technical hardware or software problems;
•mentoring and training new ICT support staff;
•keeping up to date with the latest technologies.

2. Developers & Programmers

Developer: He who involves in the development of something new that may not have pre-existed. As in the idea, design, code, test and finally the finished item.
eg: Development of a new language C.
Programmer: He who applies the developed language in building applications or things that need to be produced by using & applying the already built software.
eg: Programmer uses all the commands of the language C to develop applications and other real world modules. He is not involved in fixing the bugs in the language C.
But these two words can be used interchangeably depending upon the context of work performed.
eg: A person who developed the language C may later use the same language to program and develop applications.
Development is the process of evolving new things, but programming is the process of using the language/tools to develop further high end products.

3. Data Analysis

Data Analyst’s turn data into information, information into insight and insight into business decisions. Their job consists of:
Interpret data, analyse results using statistical techniques and provide ongoing reports. Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Identify, analyse, and interpret trends or patterns in complex data sets. Filter and “clean” data, and review computer reports, printouts, and performance indicators to locate and correct code problems. Work closely with management to prioritize business and information needs. Locate and define new process improvement opportunities.

4. Project Management

This strategic role requires a unique blend of business and technical savvy with a big-picture vision and the drive to realize that vision.
Key Responsibilities:
- Determine customer needs and desires by specifying the research needed to obtain market information.
- Recommend the nature and scope of present and future services by reviewing specification and requirements, and appraising new ideas and proposed changes.
- Assess market competition to determine competitive positions and partnership possibilities.
- Define services marketing communication objectives.
- Work with business development/sales to develop services sales strategies.
- Work with technology/operations to develop delivery and operational strategies.
- Prepare feasibility reports and analyses.
- Develop go-to-market plans, and introduce and market new services.
- Determine service pricing.
- Maintain professional and technical knowledge by attending education workshops, reviewing professional publication, establishing personal networks, and participating in professional societies.

5. Support & Training

As an IT support technician, you would work on site or remotely by phone, email or using web-based applications. Your job would normally include:
talking to clients to get details of faults, working out the reasons for a fault and explaining these to the client, fixing equipment, including printers and scanners (known as peripherals), setting up new equipment and upgrading existing systems, testing and servicing equipment, recording problems and their solutions for future reference and training clients on new systems or software applications.
Training and development officers help with the ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organisation. Increasingly, training and development officers are required to be strategic rather than reactive, assessing the skills and knowledge within an organisation and determining what training is needed to grow and retain these skills.


Professional Standards


1. Acceptable standards & behaviour

Organizations provide a code of conduct to explain which behaviours are and are not permitted by employees. In addition, employees can be required to acknowledge this code by signing an agreement upon employment. Employees who violate the standards face consequences through a standard policy, such as a progressive discipline system, which has grave consequences for the most serious violations. Also, employees may get a warning for the first occurrence of a less-serious violation, but they would get a more severe consequence for another occurrence of the same behaviour. Progressive discipline gives employees a chance to change their behaviour and continue employment.
Other forms of behaviour that could impact an organization relate to the misuse of power or resources. Managers have many expectations governing their use of authority. Managers shouldn't give preference to people for unfair reasons, such as employing friends or relatives. They also shouldn't claim expenses for items such as mileage, business lunches, and airfare or hotel accommodations if they were really personal expenses. All employees should be honest in communications regarding employees and delivering information to customers. Without a policy that covers how employees can abuse power or resources, some employees will find unethical ways to benefit from their employment in an organization.

2. Professional Bodies

Trade association of an organized profession (accounting, law, medicine, etc.) that certifies successful completion of its requirements, and thereupon awards a license and bestows a recognized appellation (Chartered Accountant, Attorney at Law, Doctor Of Medicine, etc.). Professional bodies usually prescribe a discretionary or mandatory code of conduct for their members. These bodies exercise political control over their membership, and have monopoly over the profession's formal education, certification, licensing, symbols, etc.

www.bcs.org.uk